Refund Policy

This Refund Policy applies to AutoSysNet live training, workshops, clinics, and private chart mentorship purchased from the studio. It does not cover third-party software, brokerage fees, or products we do not sell.

Eligibility overview

Refunds depend on how far scheduling and delivery have progressed. Informal website inquiries that never become paid enrollments do not require refunds.

Full refund window

You may request a full refund within seven (7) days of payment if no live session has started and no digital course materials have been issued. Workshop seats cancelled at least fourteen (14) days before the workshop date also qualify for a full refund of the workshop fee.

Partial refunds

If you withdraw after materials are issued but before the second live session of a multi-session course, we may refund fifty percent (50%) of the course fee. After the second session begins, course fees are non-refundable except where required by law or where AutoSysNet cancels the remaining program.

Non-refundable items

• Private mentorship calls already completed.
• Completed single-day workshops after the event has started.
• Credit already applied toward another course.
• Third-party platform fees charged by your bank or payment processor, if any.

Studio cancellations

If AutoSysNet cancels a course or workshop, you may choose a full refund or transfer to a later date at no extra charge.

Rescheduling

Group course seats may be moved once to a later cohort if you notify us at least seven (7) days before the first session. Mentorship calls may be rescheduled with at least twenty-four (24) hours’ notice; late cancellations count as a completed call.

Deposits and no-shows

When a deposit is taken to hold a workshop seat, it is applied to the balance due. No-shows without notice forfeit the deposit. Remaining balances already paid follow the partial refund rules above if cancellation notice arrives late.

Work already started

Once live instruction or a mentorship call has begun, that portion of service is considered delivered. Refunds, if any, apply only to undelivered future sessions as described in this policy.

Purchased materials

Printed or PDF checklists and playbooks issued to you remain yours. If a full refund is granted before materials are issued, materials will not be sent. If materials were issued and a partial refund applies, you may keep them for personal use under the Terms of Use.

How to request a refund

Email studio@autosysnet.digital with your full name, training title, payment date, and reason. You may also call +886-2-2285-6511 during studio hours. We respond within five business days.

Processing time and method

Approved refunds are processed within fourteen (14) business days to the original payment method when possible. Bank timelines may add several days beyond our processing window.

Exceptions

We may offer goodwill adjustments for documented medical emergencies or similar hardships at our discretion. Nothing in this policy limits non-waivable consumer rights under applicable law in Taiwan (China).